Privacy and support

Subtle Sublets operates a marketplace for temporary housing. This policy applies to the website and iPhone app.

Your information

We process account email and sign-in information, display names, housing posts, listing photos, conversations, availability, and existing booking and payment records. Display names and published posts are public. Private conversations are available to their participants and authorized moderators responding to concerns.

Service providers

Supabase provides authentication, database, and photo storage. Vercel hosts the website and API. Google and Apple authenticate you when you choose those sign-in options. Expo delivers optional device notifications using your push token. If configured, Sentry receives technical crash information; the app does not intentionally attach your email or message text. Paid listing boosts have been retired. Historical purchase records may be retained for accounting and support.

When payout setup is available, Stripe collects bank and identity details through its own onboarding pages. We store the linked account reference and payout readiness, without copying bank details or identity documents. Provider references may be retained after account deletion for financial reconciliation and support.

When booking checkout is available, Stripe collects card details on its hosted payment page. We receive payment references, status and fee amounts to confirm bookings and reconcile refunds. We do not store card numbers or security codes.

Choices and deletion

You can browse without an account, manage posts, disable push notifications, block members, and request account deletion from the app’s Profile screen. Deletion removes personal profile details, post content, and authored message text, then queues account and photo cleanup. Anonymous booking and payment references remain to preserve other members’ records. Reports and operational records are available only to authorized staff.

Community and support

Scams, harassment, discriminatory or offensive content, threats, and sharing others’ private information are prohibited. Report content in the app or contact support. Moderators can remove content and restrict accounts.